“It will take weeks to try to just accommodate all the people who have been displaced.”Ĭalifornia Southwest canceled their flights. “They just keep domino-ing and cascading,” McGee said. airline giant has no partnerships with other airlines to assist with rebookings, it operates with few open seats or backup crews and its unique flight patterns - running from destination to destination instead of in and out of certain hubs - leave little room for error, meaning delays can quickly spiral. airlines for almost four decades.Īlthough McGee and union leaders pointed directly to technology shortcomings for the unprecedented delays this week, experts said they could also be due in part to the way Southwest does business. “This is not hyperbole, I’ve never seen an airline meltdown of this size and magnitude,” said McGee, who has worked in and around U.S. Southwest Chief Executive Bob Jordan told the Wall Street Journal the airline planned to operate at around one-third of regular capacity as it tries to regroup and get the schedule back on track. The cancellations are expected to continue. “So pilots are calling in asking, I’m done with this flight - where do I go next? Am I running another plane? Do I spend the night here? And pilots are on hold for hours trying to figure out what to do next.” The company hasn’t invested the money into scheduling infrastructure to support the network they have developed. “But our internal software can’t handle massive cancellations. ![]() ![]() ![]() “The catalyst was the big storm,” Santoro said in an interview.
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